Billy Ferron Goodwin Jr. | Industry

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I have a drive for customer service as well as training, I love watching as my team grows and flourishes from proper training and coaching. I always try to anticipate the guests wants and needs, giving them the best dining experience as possible and making them feel special is always the number one priority. I have worked in a Fast/Casual setting for the last Seven years and in customer service for the last ten years, I know how fast paced everything can get from the order taking process to food preparation, food running and managing it all as a whole. I love working in this industry and hope to become part of an energetic environment. I love to find ways to streamline our service and better the brand whenever possible. I have experience in the following fields: - Managing breaks, food portioning, service and kitchen staff, training staff. - Guest relations, providing a positive dining experience. - Cash handling, balancing safe and cash drawers, putting nightly cash drop together. - Handling catering and special orders, working in house catering events. - Handling guest, employee, and store crisis, employee counseling. - Working on sandwich/salad/hot line. - Making espresso drinks (Latte, Cappuccino, Macchiato, Mocha, Flat White, Breve). - Ensuring any risk to the store is properly addressed in a timely manner. - Ensuring policies & procedures are followed by all deli staff. - Working with the market side to cross promote products and create new specials in the deli. - Finding and creating recipes for deli. - Working with other managers to create a new coffee program, working with GM to find solutions to problems. Ensuring any risk to the store is properly addressed in a timely manner. - Prep cook. - Inventory order. - Customer order consistency.

Billy Ferron Goodwin Jr.
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