Andrea Escobedo | Industry

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ANDREA ESCOBEDO Anaheim, CA 92806 714-900-5149 Food Service / Restaurant Professional "ServSafe California Food Handler Certificate" Over ten years’ experience providing excellence in food service and restaurant management. Proven ability to build loyal customer base through effective customer service. Commended for achieving consistently high level of customer satisfaction. Strong work ethic; maintains high standard of quality and integrity. Successful team member, works cooperatively and efficiently to meet team goals. Resolves customer issues and negotiating satisfactory solutions. Experienced in processing cash and credit transactions. Highly organized, skilled in multi-tasking and managing multiple parties. Customer Service POS System Cash / Credit Processing Team Leader Food Safety Store Opening / Closing Selected Food Service / Restaurant Management Achievements Assumed all manager functions while store was without manager. Opened and closed restaurant. Managed team of up to five or more servers, cooks, busboys, host and dishwashers. Scheduled entire team to provide consistent coverage. Compiled staff hours on a daily basis. Commended by customers and owner for achieving high levels of customer satisfaction. Received consistently high scores from corporate and government inspectors for food safety, quality and customer service. Met all quality standards; ensured components of service, food preparation, and sanitation were met. Maintained outstanding staff relations and satisfaction by ensuring excellent work environment, empowering employees to exceed expectations and adhering to labor laws. Provided exceptional service and built loyal clientele by achieving outstanding guest satisfaction and anticipating customers’ needs. Assisted customers with food selection, inquiries and food customization. Maintained positive attitude to ensure optimum dining experience for customers. Processed cash and credit payments accurately and quickly. Commended by management for providing excellent customer service. Work History Server, Applebee's, Anaheim, CA. 2016-present Provide excellent customer service for high volume full service restaurant Personal Assistant, DR. CASAS, Rolling Hills, CA 2012-2014 Managed a variety of financial and residential support functions for two busy physicians. Flow Team Member / Cashier, TARGET, Fullerton, CA 2010-2102 Performed customer service and inventory support for this high volume retail establishment. Assisted customers in locating appropriate products; checked inventory to research availability. (Assistant) Manager / Server, SIZZLER’S, Fullerton, CA 1999-2010 Managed all aspects of restaurant including hiring, training, inventory, quality assurance, customer service and government compliance. Promoted from Server to Assistant Manager. Server, T.G.I.F, Buena Park, CA 2007-2010 Provided excellent customer service for this high volume, full service restaurant. Education and Community Leadership Coursework, FULLERTON COLLEGE, Fullerton, CA, 2008-2010 Volunteer Referee, HOOPSTERS SPECIAL NEEDS BASKETBALL, Brea, CA, 2008-2011

Andrea Escobedo
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