Jana Marella Ongsitco | Industry

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CAREER FOCUS: Having attended ABC Bartenders School to increase my skills and knowledge in the field of bartending I would like to work in a professional, fast pace facility where I can use my skills. Highly enthusiastic customer service professional with 4+ years client interface experience. Dedicated individual motivated to maintain customer satisfaction and contribute to company success. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Team oriented & Hard working Seeking a position as a bartender where I can make use of my customer service and bartending knowledge to provide quality service to customers. CORE QUALIFICATIONS: Basic Clerical Knowledge Approachable Flexible Dedicated Team Player Cheerful & Energetic Resolution-Oriented Strong Organizational Skills Active Listening Skills Energetic Work Attitude Store Maintenance Ability Customer Service Expert Computer-Savvy Willing to Work Holidays & Weekends WORK EXPERIENCE: 04/2016 to 08/2016 Sales Generalist Victoria's Secret 􏰀 Santa Ana, CA Processed an average of 100+ transactions each day in a timely manner. Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Consulted with customers on the latest styles and trends. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Kept the showroom clean and maintained neat, orderly product displays. Communicated information to customers about product quality, value and style. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Authorized payment of invoices and return of merchandise. Displayed the appropriate signage for products and sales promotions. Prevented store losses using awareness, attention to detail and integrity. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Guaranteed positive customer experiences and resolved all customer CURRENT JOB: Bartender @ Artisan Hotel Las Vegas  Receptionist Banfield 􏰀 Santa Ana, CA Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Transmit information or documents to customers, using computer, mail, or facsimile machine. Hear and resolve complaints from customers or the public. Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents. File and maintain records. Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided. Receive payment and record receipts for services. Schedule appointments and maintain and update appointment calendars. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Determine charges for services requested, collect deposits or payments, or arrange for billing. Operated a cash register to process cash, check and credit card transactions. Barista Starbucks 􏰀 Tustin, CA Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas. Clean or sanitize work areas, utensils, or equipment. Clean service or seating areas. Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning. Describe menu items to customers or suggest products that might appeal to them. Order, receive, or stock supplies or retail products. Provide customers with product details, such as coffee blend or preparation descriptions. Receive and process customer payments. Serve prepared foods, such as muffins, biscotti, or bagels. Stock customer service stations with paper products or beverage preparation items. Take customer orders and convey them to other employees for preparation. Wrap, label, or date food items for sale. Demonstrate the use of retail equipment, such as espresso machines. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Computed sales prices, total purchases and processed payments. Placed special orders and called other stores to find desired items. Operated a cash register to process cash, check and credit card transactions. Explained information about the quality, value and style of products to Influence customer buying decisions. 08/2012 to 04/2016  LANGUAGES Fluent in English, Can understand Tagalog

Jana Marella Ongsitco
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