Matthew Arnold | Industry

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SKILLS & ABILITIES MANAGEMENT - Accountable for budgeting, cost control, payroll, general accounting, and full profit and loss. - Developed marketing campaigns to increase visibility of the restaurant; analyzed market demographics, defined the target market and determined advertising placement and designed print advertisements - Wrote scripts and assisted in production of radio commercials, company jingle;. - Planned menus, estimated food and beverage costs, and purchased inventory. - Investigated and resolved food / beverage quality and service complaints, ensuring customer satisfaction and repeat business. - Created new business through community involvement and active public relations programs. - Recruited, hired, supervised, scheduled and motivated a staff of up to 75 employees. - Trained service staff to enhance customer service and increased profits through suggestive selling. - Improved productivity and morale by initiating accountability and instituting effective training programs. LEADERSHIP Team Building / Leadership Major Account Management P&L / Budgeting / Cost Control Staff Training & Development Operations Management: New Business Development Business Planning Market Penetration Strategies Account Development & Retention Risk Management Project Management

Matthew Arnold
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