Nicholas Phillips | Industry

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Profile More than 8 years’ successful experience in food and beverage with recognized strengths in customer service, problem-solving and trouble-shooting, sales, staff support, and planning/implementing proactive procedures and systems to avoid problems. 3 years serving experience 6+ years bartending More than 4 years’ with the same company (Intrawest). Discreet and professional when cutting off guests. Excellent working knowledge using kronos and micros systems. Ability to train, motivate, and supervise customer service employees. A team player, acknowledged as “Total Quality Customer Service Professional.” Tips Certified Synopsis of Achievements Always one of the top servers/bartenders, concerning sales. Knowledge of sprits, wine, and beer. A willingness to learn more. Quickly memorize needed menu items, and skills to sell specials when needed. Ability to handle sections while providing personal service. Proactive planning led to notable increase in morale in all departments. Created customer satisfaction and reducing potential problems. Created craft cocktails and cocktail list. Employment Doc’s Road house, Winter Park Resort Catering, Intrawest and IRG Server, Bartender. Supervisor- Wendy Holt- 785-375-0103 Worked all types of events. From business meeting to weddings. Worked with speakers and event planners. Flip rooms and set for fine dining in a time restricted manner. Made drinks for five hundred plus people events. Fireside and Pub 17, The Grand Hyatt Denver, Bartender Assistant Director 303-868-9756 • Created drink menus. • Created Data sheet for all wines • Provide and environment for business travelers to relax. • Walk customers through a fifty four beer list • High end craft cocktails suitable for business class cliental. • Guide guests through wine list • Infuse vodka, rum and tequila. April, 2015- October 2016 Café Japengo, The Hyatt Regency La Jolla, Director Phillips Nicholson (858)-450-3355 Worked service well for 7 server sections. Knowledge of extensive sushi menu Tend to La Jolla’s higher end clientele October 2016 – Current Education Emily Griffith G.E.D. Student at CU Denver References: Daisy Mills- (Special events coordinator, Catering) 970-726-1448 Jenny Gutierrez – (Accounts Payable Intrawest) 970-726-1456 Mark Stiebeling- (General Manager, Grand Hyatt Denver) Mark.Stiebeling@hyatt.com Travis Dornfeild (assistant director, Grand Hyatt Denver Derek White (Manager of Outlets) 303-501-9320 Edward Thomas (Food and Beverage Director, Grand Hyatt Denver) 303-548-0420 Additional References Furnished Upon Request

Nicholas  Phillips
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